Privacy policy

Privacy Policy

Last updated: 30 January 2026

Tinsley Instrumentation Ltd (“Tinsley”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, or use our services.

Our website and online store are hosted by Shopify, which provides the e-commerce platform we use to sell our products and services.

1. Information we collect

Information you provide

You may provide personal information directly to us, including:

  • Name, job title and company name
  • Postal, billing and delivery addresses
  • Telephone number and email address

We may also collect:

  • Order and transaction details (including purchases, delivery information, returns and related communications)
  • Account information (such as login details and preferences, if applicable)
  • Correspondence, including enquiries, support requests and feedback
  • Email address if you subscribe to our communications

You are not required to provide personal information to browse most areas of our website.

Information collected automatically

When you use our website, we may automatically collect:

  • Technical information (IP address, browser type, device identifiers, operating system)
  • Usage data (pages viewed, time spent, links clicked, referring pages and approximate location)

2. Cookies and analytics

We use cookies and similar technologies to ensure the website functions properly, remember your preferences, and analyse usage.

Google Analytics

We use Google Analytics 4 (GA4) to collect anonymised and aggregated data about website usage. This helps us improve performance and user experience.

Google may collect:

  • IP address (processed in line with Google’s privacy controls)
  • Device and browser information
  • Interaction data

More information: https://policies.google.com/privacy

You can control or disable cookies through your browser settings, although some features may not function correctly if cookies are blocked.

3. How we use your information

We use personal information to:

  • Operate and maintain our website
  • Process orders, payments, deliveries, returns and customer enquiries
  • Manage customer and business relationships
  • Send marketing communications where you have opted in (you can unsubscribe at any time)
  • Improve our website, products and services
  • Maintain security and prevent fraud
  • Comply with legal and regulatory requirements

We do not send unsolicited marketing communications.

4. Legal basis for processing

Where applicable under UK GDPR, we rely on:

  • Contract – to fulfil orders and provide services
  • Legitimate interests – to operate, improve and secure our business
  • Consent – for marketing communications and certain cookies
  • Legal obligation – where required by law

5. Sharing your information

We may share personal information with trusted third parties where necessary, including:

  • Shopify (e-commerce platform provider)
  • Payment processors
  • Delivery and fulfilment providers
  • IT, analytics and website service providers (including Google Analytics)
  • Professional advisers (e.g. legal and accounting)
  • Authorities where required by law

We do not sell your personal information.

6. International data transfers

Some service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Maintain records
  • Meet legal and regulatory requirements

8. Security

We implement appropriate technical and organisational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Third-party websites

Our website may include links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

10. Children’s information

Our website and services are not intended for children, and we do not knowingly collect personal information from them.

11. Your rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

In the UK, this is the Information Commissioner’s Office (ICO).

12. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.

13. Contact us

If you have any questions or wish to exercise your rights, please contact us:

Tinsley Instrumentation Ltd
1 Warner Drive
Springwood Industrial Estate
Braintree
Essex CM7 2YW

Telephone: 01376 335271
Email: info@tinsley.co.uk
Website: www.tinsley.co.uk

For the purposes of data protection law, Tinsley Instrumentation Ltd is the data controller.