Shipping policy

Shipping Policy

Last updated: 30 January 2026

This policy outlines how Tinsley Instrumentation Ltd (“Tinsley”, “we”, “us”, “our”) handles the dispatch and delivery of orders placed through our website or directly with us.

1. Dispatch and lead times

Dispatch times vary depending on the product and availability. Items may be held in stock, manufactured to order, or supplied to specific requirements.

Any lead times provided are estimates unless confirmed in writing. If you have a specific delivery deadline, please contact us before placing your order to confirm availability.

2. Delivery areas

We deliver throughout the United Kingdom.

International delivery may be available depending on the product and destination. Please contact us in advance to confirm availability, shipping costs, and any additional requirements such as customs or export documentation.

3. Delivery charges

Delivery charges, where applicable, will be:

  • Displayed at checkout, or
  • Confirmed as part of your quotation, order confirmation, or invoice

Charges may vary depending on delivery method, destination, weight, and the type of goods being shipped.

4. Delivery times

Delivery times are estimates and may be affected by factors outside our control, including:

  • Courier or carrier delays
  • Weather conditions
  • High demand or peak periods

While we are not responsible for delays caused by third-party carriers, we will assist in tracking shipments and resolving any delivery issues where possible.

5. Receiving goods and reporting issues

Please inspect your order upon delivery.

If goods are:

  • Damaged
  • Missing
  • Incorrect

Please contact us as soon as possible, providing your order reference and, where possible, photographs of the packaging and items received. This allows us to investigate and resolve the issue promptly, including raising claims with the carrier if required.

6. Risk and ownership

Unless otherwise agreed in writing:

  • Risk in the goods passes to you upon delivery
  • Ownership of the goods remains with us until full payment has been received

Contact us

For any questions regarding shipping or delivery, please contact:

Tinsley Instrumentation Ltd
1 Warner Drive
Springwood Industrial Estate
Braintree
Essex CM7 2YW

Telephone: 01376 335271
Email: info@tinsley.co.uk
Website: www.tinsley.co.uk