Shipping policy

Last updated: 22 July 2026

This policy explains how Tinsley Instrumentation Ltd (“Tinsley”, “we”, “us” or “our”) handles dispatch and delivery of goods ordered directly from us.

The website does not currently allow customers to complete purchases online.

Delivery arrangements are normally confirmed through a quotation, order confirmation, invoice or other direct communication.

1. Product availability and lead times

Dispatch and delivery times vary depending on:

  • whether a product is held in stock;
  • manufacturing requirements;
  • supplier availability;
  • calibration or testing requirements;
  • customisation or configuration;
  • order quantity;
  • export requirements; and
  • the selected delivery service.

Any stated lead time is an estimate unless expressly agreed in writing to be binding.

If you have a critical delivery date, please contact us before confirming your order.

We will advise whether the requested timescale appears achievable, but a date is not guaranteed unless we expressly confirm this in writing.

2. Made-to-order and calibrated goods

Some products may be manufactured, configured, tested or calibrated after an order is accepted.

Lead times for these products may begin only after:

  • the technical specification has been agreed;
  • all required customer information has been supplied;
  • any deposit or advance payment has been received;
  • drawings or configurations have been approved; or
  • other stated preconditions have been met.

Changes requested after work begins may affect the price and delivery date.

3. Delivery areas

We deliver to addresses within the United Kingdom.

International delivery may be available depending on:

  • the product;
  • destination;
  • applicable trade restrictions;
  • carrier availability;
  • transport classification;
  • export documentation; and
  • any licensing or customs requirements.

International customers should contact us before ordering to confirm whether delivery is available.

4. Delivery charges

Delivery charges will be:

  • stated in our quotation;
  • confirmed in the order confirmation;
  • included on the invoice; or
  • otherwise agreed in writing.

Charges may depend on:

  • destination;
  • package size and weight;
  • value;
  • insurance;
  • delivery speed;
  • handling requirements;
  • palletisation;
  • dangerous-goods or restricted-goods classification;
  • customs documentation; and
  • the selected carrier.

Unless expressly stated otherwise, quoted product prices exclude delivery charges.

5. International customs and import charges

For international deliveries, the customer may be responsible for:

  • import duties;
  • local taxes;
  • customs fees;
  • brokerage charges;
  • permits;
  • import clearances; and
  • other destination-country requirements.

Responsibility will depend on the delivery terms agreed for the order.

Customers are responsible for ensuring that goods may lawfully be imported, installed and used in the destination country unless otherwise agreed.

6. Dispatch notification

Where practical, we may provide:

  • a dispatch confirmation;
  • carrier information;
  • a tracking reference; or
  • an estimated delivery date.

Tracking availability depends on the carrier and service selected.

7. Delivery times

Delivery dates and transit times are estimates unless expressly agreed otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier disruption;
  • severe weather;
  • traffic or transport delays;
  • customs clearance;
  • border disruption;
  • industrial action;
  • supply-chain interruption;
  • security incidents;
  • inaccurate delivery information;
  • restricted site access; and
  • events of force majeure.

Where a delay occurs, we will provide reasonable assistance and updated information where available.

Nothing in this section restricts any rights that cannot lawfully be excluded.

8. Delivery address and site access

The customer is responsible for providing an accurate and complete delivery address.

Please tell us before dispatch about:

  • restricted delivery hours;
  • security or reception procedures;
  • loading restrictions;
  • access limitations;
  • lifting requirements;
  • hazardous-site requirements; or
  • any other special delivery instructions.

Additional costs caused by inaccurate information, failed delivery or undisclosed access restrictions may be charged where permitted.

9. Inspection on delivery

Please inspect the consignment as soon as reasonably possible after delivery.

Check:

  • the number of packages;
  • visible external damage;
  • signs of mishandling;
  • whether the correct goods were supplied; and
  • whether any items appear missing.

Where reasonably possible, visible damage or shortages should be recorded with the carrier at delivery.

10. Reporting damage, shortages or incorrect goods

Please contact us promptly if goods are:

  • damaged;
  • missing;
  • incomplete;
  • incorrectly supplied; or
  • delivered in visibly damaged packaging.

Please provide:

  • your order or invoice reference;
  • the delivery date;
  • details of the affected item;
  • photographs of the packaging and goods where available;
  • serial numbers where applicable; and
  • a copy of any carrier damage record.

Prompt reporting helps us preserve evidence and submit any carrier claim.

Failure to report an issue immediately does not remove rights that cannot lawfully be excluded.

11. Failed delivery

Where delivery cannot be completed because:

  • nobody is available to receive the goods;
  • the address is incorrect;
  • access is unavailable;
  • required instructions were not supplied; or
  • delivery is refused without valid reason,

the carrier may return the goods or charge for redelivery.

Reasonable redelivery, storage or return costs may be charged to the customer where permitted.

12. Partial deliveries

We may deliver an order in separate consignments where:

  • products have different lead times;
  • part of the order is available earlier;
  • different suppliers or manufacturing locations are involved; or
  • separate delivery is operationally appropriate.

We will aim to advise the customer where an order is expected to be split.

Additional delivery charges will not be imposed beyond those agreed without the customer’s agreement, except where permitted by the relevant contract or law.

13. Risk and ownership

Unless otherwise agreed in writing:

  • risk in the goods passes to the customer on delivery; and
  • ownership remains with us until full payment has been received.

Different provisions may apply where required by applicable consumer law or expressly agreed in the order documentation.

14. Collection

Collection from our premises may be available by prior agreement.

Goods should not be collected until we have confirmed that they are ready.

The person collecting may be asked to provide:

  • identification;
  • the order reference; and
  • evidence of authority to collect on the customer’s behalf.

Risk will normally pass on collection, subject to the relevant contract and applicable law.

15. Contact us

Questions about dispatch or delivery should be directed to:

Tinsley Instrumentation Ltd
1 Warner Drive
Springwood Industrial Estate
Braintree
Essex
CM7 2YW
United Kingdom

Telephone: 01376 335271
Email: info@tinsley.co.uk
Website: www.tinsley.co.uk