Terms of service

Last updated: 22 July 2026

These Website Terms and Conditions (“Terms”) govern your use of the Tinsley Instrumentation Ltd website.

The website currently provides information about our products and services and allows visitors to contact us or request further information.

The website does not currently allow visitors to complete purchases or make payments online.

Separate or additional terms may apply to quotations, orders, products, calibration, repairs, servicing, delivery or other services supplied directly by us.

1. About us

This website is operated by:

Tinsley Instrumentation Ltd
1 Warner Drive
Springwood Industrial Estate
Braintree
Essex
CM7 2YW
United Kingdom

Telephone: 01376 335271
Email: info@tinsley.co.uk
Website: www.tinsley.co.uk

2. Acceptance of these Terms

By using this website, you agree to comply with these Terms.

If you do not agree with these Terms, you should not continue to use the website.

These Terms do not by themselves create a contract for the purchase of goods or services.

3. Website information

We aim to ensure that information published on the website is accurate and reasonably up to date.

However:

  • product information may change;
  • images may be illustrative;
  • technical specifications may be updated;
  • dimensions, ranges, performance figures and other data may be approximate unless expressly confirmed;
  • products shown may not always be available; and
  • typographical or technical errors may occasionally occur.

You should not rely on website information as a substitute for a formal quotation, order confirmation, product datasheet, instruction manual or written technical advice relating to a specific application.

Where product suitability, measurement accuracy, calibration status, safety, regulatory compliance or compatibility is important, please contact us before placing or confirming an order.

4. Product applications and technical information

Our products may be intended for professional, industrial, electrical, laboratory, utility, marine or instrumentation applications.

You are responsible for:

  • evaluating whether a product is suitable for your intended application;
  • ensuring that products are installed and used by appropriately qualified persons;
  • following applicable instructions, safety requirements and operating limits;
  • complying with relevant laws, standards and workplace procedures; and
  • arranging any calibration, inspection or maintenance required for your application.

Nothing on the website should be treated as engineering, safety, regulatory or professional advice tailored to a particular installation or use.

5. Enquiries and quotations

Submitting an enquiry or requesting a quotation does not oblige you to purchase anything and does not oblige us to supply anything.

Unless expressly stated otherwise:

  • a quotation is an invitation to place an order;
  • a quotation may be withdrawn or amended before an order is accepted;
  • quotations remain valid only for the period stated in them;
  • availability and lead times may change before acceptance; and
  • prices may exclude VAT, delivery, insurance, customs charges or other applicable costs.

6. Orders and contract formation

Where you place an order directly with us, your order constitutes an offer to purchase the relevant goods or services.

A binding contract is formed only when we:

  • issue a written order confirmation;
  • otherwise confirm acceptance in writing; or
  • begin supplying the goods or services with your agreement.

An automatic acknowledgement that an email or enquiry has been received does not constitute acceptance of an order.

The contract may also incorporate:

  • our quotation;
  • our written order confirmation;
  • agreed technical specifications;
  • agreed delivery arrangements;
  • applicable product or service terms; and
  • other terms expressly agreed in writing.

If any document conflicts with another, the order of precedence should be confirmed in the relevant order documentation.

7. Changes to an order

Requests to change an accepted order must be submitted as soon as possible.

We are not required to accept a requested change where:

  • production has begun;
  • a product has been ordered from a supplier;
  • goods have been customised or configured;
  • testing or calibration has begun;
  • goods have been dispatched; or
  • the change would otherwise cause additional cost or delay.

Where we agree to a change, we may adjust:

  • the price;
  • delivery date;
  • specification; or
  • other relevant terms.

Any change must be confirmed in writing.

8. Prices and payment

Prices are stated in pounds sterling unless otherwise indicated.

Unless expressly stated otherwise, prices exclude:

  • VAT;
  • delivery and carriage;
  • insurance;
  • customs duties;
  • import taxes;
  • bank charges; and
  • other applicable costs.

Payment terms will be stated in the quotation, order confirmation or invoice.

We may suspend production, services or delivery where payment is overdue, subject to applicable law and the terms of the relevant contract.

Any bank or payment charges imposed on the purchaser are the purchaser’s responsibility unless otherwise agreed.

9. Delivery

Delivery dates and lead times are estimates unless expressly agreed in writing to be binding.

Further information is provided in our Shipping and Delivery Policy.

We will not knowingly make an early delivery where a specific delivery restriction has been agreed with us in writing.

10. Risk and title

Unless otherwise agreed in writing:

  • risk in goods passes to the purchaser on delivery; and
  • title to the goods remains with us until we have received payment in full for those goods.

Different provisions may apply where required by consumer law or expressly agreed in the relevant order documentation.

11. Returns, cancellations and refunds

Returns, cancellations and refunds are subject to:

  • our Returns and Refund Policy;
  • the terms of the relevant quotation or order confirmation;
  • the nature of the goods or services; and
  • applicable law.

Nothing in these Terms affects rights that cannot lawfully be excluded or restricted.

12. Permitted use of the website

You may use the website only for lawful purposes.

You must not:

  • use the website fraudulently or unlawfully;
  • attempt to gain unauthorised access to the website, server or connected systems;
  • introduce malware, harmful code or disruptive material;
  • interfere with the operation or security of the website;
  • scrape or extract website content using automated means without permission;
  • impersonate another person or organisation;
  • submit knowingly false or misleading information; or
  • use the website in a way that infringes the rights of another person.

13. Intellectual property

Unless otherwise stated, all intellectual-property rights in the website and its content are owned by or licensed to Tinsley.

This may include:

  • text;
  • product descriptions;
  • photographs;
  • illustrations;
  • logos;
  • trade marks;
  • technical drawings;
  • datasheets;
  • manuals;
  • videos;
  • graphics;
  • software; and
  • website design.

You may view and print reasonable extracts for your internal, non-commercial evaluation of our products and services.

You must not copy, reproduce, alter, distribute, publish, commercially exploit or create derivative works from website content without prior written permission, except where permitted by law.

Third-party trade marks and materials remain the property of their respective owners.

14. Website availability

We do not guarantee that the website or any content will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw, restrict or change all or part of the website for maintenance, security, operational or business reasons.

Where reasonably practical, we may provide notice of significant planned disruption, but we are not obliged to do so.

15. Third-party links

The website may contain links to websites or resources provided by third parties.

These links are provided for information or convenience only.

We do not control and are not responsible for:

  • third-party content;
  • availability;
  • security;
  • accuracy;
  • products;
  • services; or
  • privacy practices.

A link does not necessarily imply endorsement.

16. Liability for use of the website

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot legally be excluded.

Subject to this, the website is provided for general information.

To the fullest extent permitted by law, we are not liable for losses arising solely from:

  • reliance on general website information without obtaining relevant confirmation;
  • temporary website unavailability;
  • viruses or harmful material introduced by a third party;
  • use of third-party websites; or
  • use of the website contrary to these Terms.

Nothing in this section limits any separate liability arising under an accepted contract for goods or services.

Any contractual limitation of liability relating to goods or services will be governed by the applicable contract and applicable law.

17. Privacy and cookies

Our Privacy Policy explains how we process personal information.

Our Cookie Policy explains how we use cookies and similar technologies.

By using the website, you acknowledge that personal information will be processed as described in those policies.

Consent to non-essential technologies is managed separately through our cookie preference tool.

18. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on this page with a revised “Last updated” date.

Changes will apply to use of the website after publication.

Changes to these Website Terms will not retrospectively alter an existing accepted order unless agreed or permitted by law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

20. No waiver

A delay or failure to exercise a right under these Terms does not waive that right.

21. Governing law and jurisdiction

These Terms and any non-contractual dispute arising from use of the website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where applicable law gives a consumer the right to bring proceedings in another part of the United Kingdom or another competent jurisdiction.

22. Contact us

Questions about these Terms should be directed to:

Tinsley Instrumentation Ltd
1 Warner Drive
Springwood Industrial Estate
Braintree
Essex
CM7 2YW
United Kingdom

Telephone: 01376 335271
Email: info@tinsley.co.uk